WELCOME TO ALTA EVENT RENTAL
Everything You Need to Know About Renting with Alta Event Rental.
Find quick answers to common questions about our rental services, delivery areas, and policies. We’re here to make your event planning easy and stress-free!
Cancellations made more than 1 day before the event are eligible for a full refund of the deposit. Cancellations made less than 1 day before the event may result in forfeiture of the deposit. Weather-related cancellations will be handled on a case-by-case basis.
The rental price listed is for the item only. Delivery, setup, and pickup of the inflatables or party equipment are available for an additional charge. Prices may vary based on the rental duration, specific items rented, and distance for delivery.
Yes, we require a 30% deposit to secure your booking. The remaining balance will be due on the day of the event prior to setup.
We service the Chicagoland area and surrounding communities. Please contact us for more information about delivery to your specific location.
We recommend booking as early as possible to ensure availability, especially during peak season and weekends. A minimum of two weeks in advance is suggested, but we go the extra mile to accommodate last- minute requests depending on availability.
Yes, safety and cleanliness are our top priorities. All our inflatables are regularly cleaned, sanitized, inspected for safety. Our equipment meets all industry standards and regulations.
Yes, each inflatable has specific age and weight restrictions for safety. Please refer to the product descriptions for details or contact us for more information.
We will monitor the weather leading up to the event. If severe weather conditions (heavy rain, high winds, etc.) make it unsafe to use the inflatables, we will work with you to reschedule or provide a rain check according to our cancellation policy.
Inflatables can be set up on grass, concrete, asphalt, and indoor surfaces. However, the area must be level, clear of debris, and have no overhead obstructions. Please let us know the type of surface when booking so we can prepare the proper anchoring equipment.
An adult must supervise the inflatable at all times to ensure children’s safety. If you cannot provide supervision, we can provide additional fee.
